MAIN PURPOSE OF JOB:

The monitoring of communication and surveillance devices and to dispatch the necessary resources to process the situation quickly & efficiently. This work is done via the use of radio networks, telephones, mobile & PC devices, as well as devices for overwatch CCTV and LPR camera monitoring – to prevent and/or respond to any incidents requiring security intervention. To communicate fluently, clearly, and professionally with the client-base and internal and external resources covering the client patrols, our responses, and third-party emergency services.

QUALIFICATION & EXPERIENCE:

• Matric
• Grade C Minimum
• Excellent Communication skills
• Literate in English  (Written & Verbal)
• Must have report writing skills
• Telephone etiquette
• Computer Literate
• Call Centre / Control room background – environment

 Key Performance Areas:

• Computer Literate (MS Office, Excel, PowerPoint)
• Listener experience essential
• Ability to work shifts
• Good interpersonal skills to be able to deal with clients at all levels
• Good communication skills (speak & write)
• Ability to handle pressure
• Able to work independently
• Prepared to work overtime as required

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

 Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

 Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.